Shopify Professional Support

Specialised Shopify support, with qualified technicians with official trainings

Need help with your Shopify shop?

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Provide information about what you need, if we can send you a quotation with the details sent, we will do it, otherwise we will propose you to have a meeting by videoconference to discuss your project and present you a proposal.

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The more information you provide, the better we can understand what needs to be done and the better we can tailor a proposal to suit your needs.

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Shopify Professional Support

At IDX Innovadeluxe we have a team of expert Shopify designers and programmers who will be able to help you with all the improvements you want to make to your Shopify shop.

Always offering the best Shopify support you could ever need to have a perfect shop to sell your products.

We love working on projects with Shopify, it’s an e-commerce application that we love. Our team of specialists will be happy to advise you on the improvements you can make to your shop and help you implement them. Thanks to the official training that our team has done, we can help you with everything you need. You know that we are your best decision, just contact us.

How can we help you?

Correction of errors

If your shop has any kind of error because you have edited a template file without knowing what you were doing, we can help you fix it. Our team knows Shopify well.

Configuration issues

For your shop to work properly it is necessary to have a good configuration, if you don’t know how something works, we can help you, so that you can focus on sales and marketing.

APPs configuration

If you need to extend the functionality of Shopify, you’ll need to install both internal and external apps and configure them. We’ll do it for you, so spend your time on what’s important, your business.

Design and Layout

The first thing you should think about is to have your shop with a good design to generate confidence in your customers. Our forte is to make powerful designs, very visual and that help to increase sales.

What types of support are available?

Shopify Standard Support

If what you want is to solve a series of problems with your shop on a one-off basis, or what you want is for us to solve some kind of doubt and you have no urgency, we will be happy to help you, for which you can contract a standard support package.

For any type of work you need, you can hire packages of hours that will be used based on your doubts or tasks that you order from us, such as configuration, design or layout of your shop.

You can hire these packages of hours for almost any task you need us to carry out in your shop. You will be able to hire packages with different amounts of working hours, so that you can select the one that best suits your needs so that we can carry out the work you need.

Why do we offer you our Shopify Standard support?

The main task we have is to make your online business grow and increase your turnover. But for this to happen you need to carry out a series of tasks to help you achieve your goal. And we can do it for you, helping you to spend less time on the maintenance of your shop so you can dedicate those hours to other much more important tasks for your business.

Who will help you?

Our technical team (design and programming) is in charge of helping you in all this process and is trained to solve all your doubts and carry out all the tasks that will help your business grow.

We have a team of programmers and designers who are highly qualified to do such work, having completed official Shopify training for Shopify Partner Agencies.

How do we work with Shopify Standard Support?

In order for us to help you with your Shopify Support work you will need to follow a series of steps:

1. You must communicate with us informing us of what you need us to do and giving us access to your shop so that we can work on it. For any type of incident we will always communicate by email, that is to say, in writing, as misunderstandings can arise over the phone that may affect the execution of the work. But if we see it necessary, we will make videoconferences to be able to share a screen and explain things in a better way. These calls will be recorded so that you can consult them.

2. Once you have contacted us, the job is added to our team’s task schedule and within two to three days the task manager will get on with it. Each intervention is equivalent to a minimum of 15 minutes in your hourly package.

3. Every job that is done is reflected in the client area so you can see what is being done in your shop and how much time has been spent on each of the tasks that have been carried out.

4. An important thing to bear in mind is that the working hours of the technicians are from 7:00 to 15:00 from Monday to Friday. For this reason, no standard support tasks are handled outside these hours.

Contact us to let us know the number of hours you need to hire for the work you need to solve.

Urgent Shopify Support

If, on the other hand, you need us to carry out urgent work, you should contact us and ask us if we are available to help you immediately, if so, you will be able to purchase this type of support for Shopify.

There are some jobs, which need to be dealt with urgently, while there are others that do not, for this reason, it will be our team who will consider which type of work is of one model or another.

Why use our Urgent Shopify Support?

If your Shopify shop has an urgent problem that is affecting its operation, we recommend that you contract this type of urgent support so that the problem can be rectified as quickly as possible and the shop can continue to operate normally. If we have availability, we will do it immediately within a few hours of contracting.

How can we help you?

Our experts will help you by solving the serious errors that your shop is giving you and for which you can not perform a correct work and need a repair urgently.

If our team considers that what you are communicating to us is not urgent, they will recommend you to contract Shopify Standard Support.

Who will help you in an emergency situation?

The tasks that we consider urgent, are only those that are hurting your sales and these are usually technical tasks because you have edited something in your shop without knowing the consequences of those changes.

As these are technical tasks, you will be supported by our programming team, who are trained to work in stressful situations and will therefore be in charge of solving such an urgent problem. In addition, they are fully qualified to do a proper job on Shopify shops.

What are you going to hire?

With this service, you will be able to hire our team of professionals to solve your online shop’s urgent problems, i.e. those that need immediate repair.

You will need to contact us first and check our availability, as we cannot always offer urgent support, even if you pay more for it. If we confirm that we have availability, then we will get back to you quickly, the commitment is 4 to 12 hours.

Contact us to check the availability of technicians before signing up for Urgent Shopify Support.

What is the process you need to follow?

What is the problem?

Tell us what problem you are having with your Shopify shop and we will help you.

How long will it take?

Depending on the work you need we will estimate a number of hours to do the job.

Contract now

Hire this service and we will help you to solve all your problems.

As you have seen, there are many occasions when you will need help with the support of your Shopify shop, for this reason from IDX Innovadeluxe, we have created a service designed to help you solve all these problems.

You have two types of support depending on the urgency of each of the tasks you need to perform.

Our experts have helped a large number of companies solve their technical business problems. Now it’s your turn.

Contact us and we will inform you about everything you need to know before contracting this service.

Read what some customers say about our work

See more client reviews

We will make a complete feasibility study of the project and you will have free personalised advice so that your project starts correctly and you will soon achieve your objectives.

Where and at what times you can reach us:

Madrid

Calle de la Princesa 31, Plata 2, Puerta 2.
28008 Madrid, Spain

Opening hours: Monday to Friday 7:00 a.m. to 3:00 p.m. (mainland Spain)

"*" indicates required fields

Name

This field is for validation purposes and should be left unchanged.

Shall we talk about your project?

Name*

Surname*

Telephone*

Mobile with Whatsapp to send reminder of meeting 1 hour before if needed

Email*

Enter an email address Confirm email address

We need information in order to prepare a personalised proposal.

Company*

Country*

You are…*

What is your website?

Which software are you interested in?*

What do you need?*

Budget available*

Available monthly budget*

Available annual budget*

When do you need it?*

Tell us about your project*

The more information you provide, the better we can understand what needs to be done and the better we can tailor a proposal to suit your needs.