PrestaShop Support

Technical experts in PrestaShop. Thousands of solved incidences are our guarantee

Need help with your PrestaShop?

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We have helped more than 5000 PrestaShop shops like yours to solve problems that were causing them to lose sales. We have been offering the best support for PrestaShop for nearly 15 years and we have a great team of professionals specialised in PrestaShop.

Our experience backs us up, we are able to solve problems that most programmers don’t know how to solve. We are your best option, what are you waiting for?

corrección errores

Correction of errors

We fix any error in your PrestaShop shop that is making you lose money. Quickly and efficiently.

problemas configuración

Configuration problems

It is important that your PrestaShop shop is correctly configured for optimal performance.

configuraciones de módulos

Module configuration

Modules are essential for the daily use of your business. You have to make good use of their possibilities.

pasarela de pago

Payment gateways

No payment, no purchase. We ensure that your payment gateways function correctly in the transaction and provide a satisfactory shopping experience.

tiempos de carga

Loading times

Optimised loading times are important so that the user does not abandon your shop. We take care of improving the loading time so that you don’t lose sales.

maquetación diseño

Layout and design

A good layout and design of your shop will transmit confidence and a professional image to your users and customers. It is a key point to increase conversions.

Standard PrestaShop Support

Our standard support is for any specific incident that happens in your PrestaShop shop or for any question you may have. You can count on us to work on an hourly basis. You can also hire an hourly bonus for us to do layout work on your template or configurations in your shop. You can hire hourly bonuses for almost any work you need in your shop. We have different packs of support hours to suit the work you need.

Talk to us, explain us what you need to do in your shop and we will tell you the number of hours you need to hire to do those jobs.

Contact us and we will advise you before hiring any support.

Why do we offer you our PrestaShop support?

Our main goal is for your business to grow and increase its turnover. To achieve this, you must have an online shop that works perfectly for you. In addition, by achieving this, you will work less hours, because everything will be well optimised to work in automatic mode for you so that you can spend your time on what is important.

How do we want to help you?

We help you solve any problems that arise in your shop. We will recommend tools to help you grow and increase your turnover. Thousands of merchants have already benefited from our experience and we have helped them achieve their dreams and are already making a living from selling on the Internet. We have created and optimised their shops so that they can make more and better sales.

Who will help you?

A team of highly qualified technicians and programmers, level 2 and 3 technicians, fully specialised in PrestaShop.

What do we offer you?

The best professional technical support for PrestaShop shops. Our team of experts is able to solve any issue you may have with your shop.

How do we work with our standard support?

1. You inform us via ticket (email) in our support system what you need us to do in your shop and provide us with the access data. For incident resolution we do not attend by phone, as most of the time it involves misunderstandings as it is not in writing what the technicians must do.

2. The work is added to our task planning and after two or three days a technician will be able to deal with it, if possible we will do it before. Each intervention of a technician will be charged at least 15 minutes of your pack of hours.

3. Each work/intervention of a technician is registered in the client area so that you can consult the intervention. You will be able to see which task has been carried out and the time spent on it, as well as the time you still have available from the hours voucher you have previously contracted.

4. The technicians’ working hours are from 7:00 to 15:00 from Monday to Friday. Outside these hours, standard support interventions are not carried out unless previously agreed.

Soporte Urgente

Urgent PrestaShop Support

Do you need us to do an urgent job? Your shop has stopped selling because of some kind of error and you are losing ALL your orders? Hire urgent support for critical situations and we will solve it quickly.

The technician(s) assigned to your job will stop what they are doing and get to work on your problem to give you an immediate solution.

There are jobs that require urgency and others that do not. We will evaluate your request and let you know if it is necessary to hire hourly support for critical situations. Not all the jobs that you want us to do will be done with this urgency if we consider that it is not urgent. You have to understand that urgent hours delay the rest of the work, so we only offer this service for real emergencies.

Check the availability of our technicians before hiring urgent support.

Why hire our urgent PrestaShop support?

Because with our urgent support for PrestaShop we can help you with all the most critical issues of your shop. If you are facing an emergency situation in which your shop cannot sell, we want to help you solve it. Don’t lose sales, we want to take care of your peace of mind so that your business works.

How does our emergency support help you?

In emergency situations, our technical support team is always available to help merchants like you with serious problems. We have helped hundreds of merchants in absolute stress with their e-commerce, putting ourselves in their shoes and solving their problems urgently and quickly. And what we see that is not urgent, we will advise you to hire standard support.

Who will help you in an emergency situation?

Support technicians trained in stressful situations to be able to solve any incident quickly. In addition to highly qualified Level 3 technicians specialised in PrestaShop.

What are you going to hire?

The solution to your problems, to recover your shop’s sales almost immediately, thanks to a top level technician (Level 3). Our PrestaShop support technicians can solve any type of incident, even the rarest.

cual es el problema

What is the problem?

Explain the problem you are having with your PrestaShop shop

cuanto tardamos

How long will it take?

We will estimate the number of hours needed to solve your problem.

pasarela de pago

Contract now

Pay the estimated support and we solve the problem.

There are situations where you may need a team of experts to support PrestaShop. For example, if you tried to make some modifications to your online shop and they didn’t work as expected, we can check what happened and leave the settings as they were before. Maybe you tried to update the shop yourself, had problems and now nothing works as it should. Or maybe you hired someone without enough experience to do it and, let’s put it this way, it didn’t turn out as you expected and they didn’t deliver what they promised.

If you see yourself in any of these situations, you need help. Don’t worry any more, we will help you whenever you need it. We are used to solve any problem that may occur in an online shop. Don’t waste your sleep and time doing work you haven’t been trained for or hiring supposedly inexperienced professionals. IDX has proven professionals with nearly 15 years of experience working exclusively with PrestaShop, offering support in any kind of situation.

Hemos ayudado a más de 5000 tiendas con sus problemas y tenemos más de 500 clientes a los que ofrecemos un servicio de soporte continuo, todos estos clientes satisfechos con nuestro servicio de soportes nos avalan.

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Contact us, tell us what your business is about and how you would like us to help you.

We will make a complete feasibility study of the project and you will have free personalised advice so that your project starts correctly and you will soon achieve your objectives.

Where and at what times you can reach us:


Calle de la Princesa 31, Plata 2, Puerta 2.
28008 Madrid, Spain

Torrejón de Ardoz

Avenida Cristóbal Colón 10, Planta 1.
28850 Madrid, Spain

Opening hours: Monday to Friday 7:00 a.m. to 3:00 p.m. (mainland Spain)

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