PrestaShop Support

Technical experts in PrestaShop. Thousands of incidents solved are our guarantee.

Need help with your PrestaShop?

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We have helped more than 5000 PrestaShop shops like yours to solve problems that were causing them to lose sales. We have been offering the best PrestaShop support for nearly 15 years and we have a great team of professionals specialised in PrestaShop.

Our experience supports us, we are able to solve problems that most programmers do not know. We are your best option, what are you waiting for?

Error Corrections

Error corrections

We fix any error in your PrestaShop shop that is making you lose money. Quickly and efficiently.

Configuration Problems

Configuration problems

It is important that your PrestaShop shop is correctly configured for optimal performance.

Prestashop Module Settings

Module Settings

Modules are essential for the daily use of your business. You have to make good use of their possibilities.

Payment Gateways

Payment gateways

No payment, no purchase. We ensure that your payment gateways function correctly in the transaction and provide a satisfactory shopping experience.

Shop Performance

Shop performance

Optimised loading times are important so that the user does not abandon your shop. We take care of improving the loading time so that you don’t lose sales.

Layout Design

Design and layout

A good layout and design of your shop will transmit confidence and a professional image to your users and customers. It is a key point to increase conversions.

Standard PrestaShop Support

For any specific incident that happens in your shop or for any doubts you may have, you can count on us to work on an hourly basis. You can also hire an hourly bonus for us to do layout work on your template or configurations in your shop. You can hire hourly bonuses for almost any work you need in your shop. We have different packs of support hours to suit the work you need.

Talk to us, explain to us what you need to do in your shop and we will tell you the number of hours you need to hire to do those jobs.

Contact us and we will advise you before contracting your PrestaShop support.

Why do we offer you our PrestaShop support?

Our main goal is for your business to grow and increase its turnover. To achieve this, you must have an online shop that works perfectly for you. In addition, by achieving this, you will work less hours, because everything will be well optimised to work in automatic mode for you so that you can spend your time on what is important.

How do we want to help you?

We help you solve any problems that arise in your shop. We will recommend tools to help you grow and increase your turnover. Thousands of merchants have already benefited from our experience and we have helped them achieve their dreams and are already making a living from selling on the Internet. We have created and optimised their shops so that they can make more and better sales.

Who will help you?

A team of highly qualified technicians and programmers, level 2 and 3 technicians, fully specialised in PrestaShop.

What do we offer you?

The best professional technical support for PrestaShop shops. Our team is able to solve any issue you may have with your shop.

How do we work in PrestaShop Standard Support?

1. You inform us via ticket (email) in our support system what you need us to do in your shop and provide us with the access data. For incident resolution we do not attend by phone, as most of the time it involves misunderstandings as it is not in writing what the technicians must do.

2. The work is added to our task schedule and after two or three days a technician will be able to take care of it, if possible we will do it earlier. Each intervention of a technician will be charged at least 15 minutes of your pack of hours.

3. Each work/intervention of a technician is registered in the customer area so that you can consult the intervention. You will be able to see which task has been carried out and the time spent on it, as well as the time you still have available from the hours bonus you have previously contracted.

4. The working hours of the technicians are from 7:00 to 15:00 from Monday to Friday. Outside these hours, standard support interventions are not carried out unless previously agreed.

Urgent Prestashop Support

Urgent PrestaShop Support

Do you need us to do an urgent job? Has your shop stopped selling because of some kind of error and you are losing ALL your orders? Book urgent support for critical situations and we will fix it quickly.

The technician(s) assigned to your job will stop what they are doing and turn their attention to your problem to give you an immediate solution.

There are jobs that require urgency and others that do not. We will evaluate your request and tell you if it is necessary to hire hourly support for critical situations. Not all the jobs you want to order from us will be done with this urgency if we consider that it is not urgent. You have to understand that urgent hours delay the rest of our work, that’s why we only offer this service for real emergencies.

Check the availability of our technicians before contracting urgent support.

Why hire our urgent PrestaShop Support?

Because we can help you with all the most critical issues in your shop. If you are facing an emergency situation in which your shop is unable to sell, we want to help you solve it. Don’t lose sales, we want to take care of your peace of mind so that your business works.

How can we help you?

In emergency situations, our technical support team is always available to help merchants like you with serious problems. We have helped hundreds of merchants in absolute stress with their e-commerce, putting ourselves in their shoes and solving their problems urgently and quickly. And what we see that is not urgent, we will advise you to hire standard support.

Who will help you in an emergency situation?

Support technicians trained in stressful situations to be able to solve any incident quickly. In addition to highly qualified Level 3 technicians specialised in PrestaShop.

What are you going to hire?

The solution to your problems, to recover your shop’s sales almost immediately, thanks to a top level technician (Level 3). Our support technicians can solve any type of incident, even the rarest.

What Is The Problem?

What is the problem?

Explain the problem you are having with your PrestaShop shop

How Long Will It Take?

How long will it take?

We will estimate the number of hours needed to solve your problem.

Contract Now

Contract now

Pay the estimated support and we solve the problem.

There are situations where you may need a team of experts to support PrestaShop. For example, if you tried to make some modifications to your online shop and they didn’t work as expected, we can check what happened and leave the settings as they were before. Maybe you tried to update the shop yourself, had problems and now nothing works as it should. Or maybe you hired someone without enough experience to do it and let’s put it this way, it didn’t turn out as you expected and they didn’t deliver what they promised.

If you see yourself in any of these situations, you need help. Don’t worry, we will help you whenever you need it. We are used to solve any problem you may have in an online shop. Don’t waste your sleep and time doing work you have not been trained for or hiring supposedly inexperienced professionals. IDX has proven professionals with nearly 15 years of experience working exclusively with PrestaShop.

We have helped more than 5000 shops with their problems and we have more than 500 customers to whom we offer a continuous support service, all these satisfied customers with our support service endorse us.

Request information

If you need help with your online shop to solve a problem, explain what is happening with your shop to one of our PrestaShop consultants and they will offer you a solution adapted to your problem. You will have to contract a support hours voucher and a PrestaShop specialised technician will solve the incident.

The more details you provide about the problem, the better we can focus the proposal for the number of hours needed to correct the problem.

Special Prices


We have been helping merchants to solve PrestaShop related problems for many years. You have available packs of hours from 1 to 100 hours at prices adjusted according to the volume of hours.

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